Plans change. Here’s how cancellations and rescheduling work at Knutsford Space. All timings are measured from your original booking date.
Rescheduling — 7 or more days before
Move your booking to another available time, free of charge. If your plans have shifted, this is usually the best option — you keep the full value of what you’ve paid.
Cancelling — 14 or more days before
Full refund, less a 5% processing fee. The fee covers the card processing cost, which isn’t returned to us when a payment is refunded.
Cancelling — 7 to 14 days before
50% refund.
Less than 7 days before
Bookings can’t be changed or cancelled online at this point, and refunds aren’t available — at short notice we’re rarely able to re-book the studio. If something serious has happened, please get in touch: we may offer a credit toward a future booking at our discretion.
No-shows
Where a booking isn’t used and we aren’t contacted, the booking is forfeited and no credit is offered.
Rescheduling doesn’t reset these terms
If you reschedule and later cancel, your refund is based on the notice given against your original booking date, not the new one.
If we cancel
If Knutsford Space cancels or has to move your booking, you’ll receive a full refund with no fee, or an alternative time — whichever you prefer.
Questions? Email [email protected].